Privacy policy

Last updated: 26 September 2025

Who we are

Kettle Club (“we”, “us”, “our”) is a retailer of luxury watches and jewellery. We are the data controller for the personal information we process about you.

  • Registered name: [Kettle Club Ltd]

  • Company number: 10816372

  • Registered address: 10 Western Road, Romford, Essex, England, RM1 3JT

  • Email: sales@3.8.216.203

If you have any questions about this notice or how we use your data, contact us at sales@3.8.216.203.

The information we collect

We collect and process the following categories of personal data:

  • Identity and contact data: name, email, phone number, billing and delivery addresses

  • Order and account data: purchases, invoices, service and repair history, preferences, saved items, wishlists

  • Payment data: last four digits of card, transaction identifiers from our payment providers (we do not store full card numbers)

  • Verification data: ID details you choose to provide for high-value purchases or part-exchange

  • Communications: emails, messages and call notes with our team

  • Marketing preferences: your consents and subscription status

  • Website and device data: IP address, device identifiers, cookie IDs, pages viewed, interactions and referral sources

  • Competition and event data: entries, RSVPs and attendance details

  • User-generated content: reviews, testimonials and social handles you share with us

How we collect your information

  • Directly from you when you browse our website, create an account, make a purchase, request a valuation, trade in an item, book an appointment or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From third parties such as payment providers, address-verification services and anti-fraud services

How we use your information

We use your personal data for the following purposes and legal bases under UK GDPR:

  • To provide our products and services (performing a contract): processing orders, payments, deliveries, returns and warranties

  • To run our website and business (legitimate interests): site security, troubleshooting, analytics, product improvement and fraud prevention

  • To verify identity for high-value transactions (legal obligation and legitimate interests)

  • To provide customer support (performing a contract and legitimate interests)

  • To send service messages such as order updates and policy changes (legal obligation and performing a contract)

  • To send marketing when you have opted in or where allowed by law (consent or legitimate interests with the option to opt out at any time)

  • To comply with legal obligations such as tax and accounting rules, and to respond to lawful requests from authorities

Sharing your information

We only share personal data with trusted recipients for the purposes set out above:

  • Payment providers for secure payment processing

  • Fulfilment partners and couriers to deliver your orders

  • IT and cloud vendors that host our website, CRM and support systems

  • Analytics and cookie partners that help us understand website performance

  • Review platforms (for example, Trustpilot) to invite feedback about your experience

  • Professional advisers such as auditors and lawyers

  • Authorities where required by law

Zing Cover
We may share your personal information with Zing Cover, a trading name of Covertech Limited, for the purposes of marketing and administration of insurance products.

Insurance services with Zing Cover

We want you to feel completely confident about owning your luxury assets, which is why we work with Zing Cover, a specialist, invite-only insurer for the luxury watch, jewellery and handbag market.

Zing is invite-only, so only people referred by their trusted network of partners including Kettle Club can get access to their instant pre-approved cover via email, WhatsApp or our in-store Zing tablet. Zing works with Kettle Club to automatically update the insured values of your collection each year so you do not have to. You will benefit from Kettle Club’s expertise and access to the market for replacements in the event of a claim. Using Zing’s collection management tool, you can add to, view and manage your whole jewellery, watch and handbag collection online in your Zing account. Find out more about Zing Cover’s benefits on their website.

To get an instant insurance quote on your collection email your invoices, sales receipts or details of your collection to invite@zingcover.com, or scan the QR code.

Note: Zing Cover acts as an independent controller for the insurance products it offers. When you proceed with Zing, your data will be handled under Zing Cover’s own privacy notice.

International transfers

Some service providers are located outside the UK. Where we transfer your data internationally, we use lawful safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses.

Marketing

If you opt in to receive updates, we may send emails or texts about new arrivals, events and offers. You can opt out at any time by clicking unsubscribe in our emails or by contacting privacy@3.8.216.203. If you opt out, we will still send service messages about your orders.

Cookies

We use cookies and similar technologies to run our site, measure performance and personalise content. You can manage your preferences through our cookie banner or your browser settings.

How long we keep your information

We keep personal data only for as long as necessary:

  • Orders and invoices: up to 7 years for tax and accounting

  • Customer service records: up to 6 years after last interaction

  • Marketing records: until you opt out or your consent is withdrawn, then retained only on a suppression list

  • Verification records: as required by law and our fraud-prevention obligations

Your rights

Under UK data protection law you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Delete your data in certain cases

  • Restrict or object to processing, including for direct marketing

  • Port your data to another service where technically possible

  • Withdraw consent where we rely on consent

To exercise your rights, contact sales@3.8.216.203. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

Keeping your information secure

We use technical and organisational measures to protect your data, including encryption in transit, access controls, regular patching and staff training. While no system is perfectly secure, we work to reduce risks of loss, misuse and unauthorised access.

Third-party links

Our website may contain links to third-party sites such as insurers, social platforms or review services. Those sites have their own privacy notices and we are not responsible for their content or practices.

Children’s privacy

Our services are intended for adults. We do not knowingly collect data relating to children.

Changes to this policy

We may update this privacy policy from time to time. We will post the latest version on this page and update the “Last updated” date above.

Contact us
If you have questions about this policy or how we handle your data, email us at sales@3.8.216.203 or write to us at 10 Western Road, Romford, Essex, England, RM1 3JT.